Shipping policy

Shipping Policy

Thank you for shopping with PawPilot.

We aim to process and dispatch all orders as quickly as possible to ensure your pet can enjoy their new travel essentials without delay.

Order Processing

Orders are typically processed within 1–3 business days of purchase. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Shipping Times

Estimated delivery times are:

Australia Metro Areas: 3–7 business days
Regional Australia: 5–10 business days
Remote Areas: 7–14 business days

Please note that delivery times are estimates only and may vary due to carrier delays, weather conditions, peak periods, or circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout and displayed before payment is completed. Any free shipping promotions will be clearly stated on our website.

Tracking Your Order

Once your order has been shipped, you will receive tracking details via email so you can monitor your delivery.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. PawPilot is not responsible for delays, lost parcels, or additional costs resulting from incorrect addresses supplied during checkout.

Damaged or Lost Parcels

If your order arrives damaged or appears to be lost in transit, please contact us at support@pawpilot.com.au within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.