Shipping & Returns

Shipping Information

We offer free standard shipping on all Australian orders. Orders are delivered within 5-8 business days after dispatch.

Need it faster? Select Express Shipping at checkout for delivery within 2-3 business days.

Orders are processed within 1-2 business days. You will receive tracking details once dispatched.

Not satisfied? Return your item within 30 days of delivery for a full refund or exchange.

Email support@pawpilot.com.au with your order number to start a return. We respond within 24 hours.

Refunds are processed within 3-5 business days to your original payment method.

Received a damaged item? Contact us immediately with photos and we will arrange a replacement at no cost.